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The COVID-19 Coronavirus health crisis is presenting unprecedented challenges that are being felt worldwide and deep in the heart of our communities. At Combined Insurance, we have taken steps to protect our employees and their families while working to maintain solid levels of support and service for our customers
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For the past 100 years, we at Combined Insurance have prided ourselves in developing personal relationships with our customers and business owners through personal, face to face meetings. Collectively we’ve spent countless hours getting to know business owners and employees one on one and personally helping them choose policies and enroll employees in their new voluntary benefit packages at work. Face to face interaction has always been an integral part of how we do business, and for many of our agents, their customers have become like family.
Stay-at-home orders caused by the pandemic have had a profound effect on the way we interact with our customers, both current and future. Our leadership team has pivoted quickly to develop a new way of reaching our current and future customers over the telephone, and to ensure that our business partners have an effective way to enroll their employees telephonically. As we cultivate new ways of doing business, our customers were, and continue to be, the focus. We have products that can help protect personal finances should the unexpected happen, and we want to make sure that people who can benefit from them continue to have access to them.
If you would like to receive a free consultation over the phone or via a video call, we will put you in touch with an agent who can understand your unique situation and suggest the types of supplemental insurance products that may be right for you or for your employees. Contact us here to get started.
Along with our parent company, Chubb, Combined Insurance leaders moved quickly to ensure corporate employee safety by implementing work from home orders. Our Chicago based teams have been given the tools and equipment they need to ensure a seamless transition from the offices at Wacker and Triangle Plaza to the home office.
Our customer service teams also acted quickly to make sure that service was uninterrupted as we worked to move our call center to people’s homes. They continue to receive excellent support.
We are also reaching our customers and future customers digitally, improving our website, setting up Webex meetings with customers, and enhancing our corporate blog. We are publishing important care tips to Supplementally Speaking and our social media platforms, to share ideas about how to stay healthy mentally and physically. These tips are carefully curated through research and expert interviews, and it is our hope that we are sharing helpful and interesting information. Thank you to our followers for your encouraging messages in our inboxes and on our posts-we really are all in this together.
Bottom line is that we are still here, ready to support you in any way that we can. We have products that can help ease the financial worry, and it is our goal to make sure anyone who wants these products has access to them. The silver lining in all of this is that we can now reach more customers than ever, removing geographic barriers.
Don’t let worry about unexpected bills add to your stress-contact us today to learn how we can help over the phone.
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“Start of statement by W. CLEMENT STONE, FOUNDERDo the right thing because it's the right thing to do.End of statement ”W. CLEMENT STONE, FOUNDER
Combined Insurance Company of America (Chicago, IL Illinois) is a leading provider of individual supplemental accident, disability, health, and life insurance products and a Chubb company. With a tradition of nearly 100 years of success, we have an A+ rating by the Better Business Bureau and are one of Ward’s Top 50® Performing Life-Health Insurance Companies. Combined Insurance is also the number one Military Friendly® Employer in the over $1B revenue category for 2019 by VIQTORY. This is the company’s eighth consecutive year on the top 10 list and fifth consecutive year in the top 5—Combined Insurance was previously named the number one Military Friendly® Employer in the nation for 2015 and 2016. In New York, products are underwritten by Combined Life Insurance Company of New York (Latham, NY).
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