05/29/2020 Growing in Adversity: Changes and Enhancements in How We Serve Customers

Allison Walsh

Growing in Adversity: Changes and Enhancements in How We Serve Customers

For the past 100 years, we at Combined Insurance have prided ourselves in developing personal relationships with our customers and business owners through personal, face to face meetings. Collectively we’ve spent countless hours getting to know business owners and employees one on one and personally helping them choose policies and enroll employees in their new voluntary benefit packages at work. Face to face interaction has always been an integral part of how we do business, and for many of our agents, their customers have become like family.

Stay-at-home orders caused by the pandemic have had a profound effect on the way we interact with our customers, both current and future.  Our leadership team has pivoted quickly to develop a new way of reaching our current and future customers over the telephone, and to ensure that our business partners have an effective way to enroll their employees telephonically.  As we cultivate new ways of doing business, our customers were, and continue to be, the focus.  We have products that can help protect personal finances should the unexpected happen, and we want to make sure that people who can benefit from them continue to have access to them.

If you would like to receive a free consultation over the phone or via a video call, we will put you in touch with an agent who can understand your unique situation and suggest the types of supplemental insurance products that may be right for you or for your employees.  Contact us here to get started.

Protecting employees

Along with our parent company, Chubb, Combined Insurance leaders moved quickly to ensure corporate employee safety by implementing work from home orders. Our Chicago based teams have been given the tools and equipment they need to ensure a seamless transition from the offices at Wacker and Triangle Plaza to the home office.

Our customer service teams also acted quickly to make sure that service was uninterrupted as we worked to move our call center to people’s homes. They continue to receive excellent support. 

Digitally connected

We are also reaching our customers and future customers digitally, improving our website, setting up Webex meetings with customers, and enhancing our corporate blog. We are publishing important care tips to Supplementally Speaking and our social media platforms, to share ideas about how to stay healthy mentally and physically.  These tips are carefully curated through research and expert interviews, and it is our hope that we are sharing helpful and interesting information. Thank you to our followers for your encouraging messages in our inboxes and on our posts-we really are all in this together.

Silver lining

Bottom line is that we are still here, ready to support you in any way that we can.  We have products that can help ease the financial worry, and it is our goal to make sure anyone who wants these products has access to them. The silver lining in all of this is that we can now reach more customers than ever, removing geographic barriers. 

Don’t let worry about unexpected bills add to your stress-contact us today to learn how we can help over the phone.

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